Anyone can submit a complaint, but a complaint must comply with a number of requirements in order to be considered by the Mediation and Complaints-Handling Institution.
To send a complaint to the Mediation and Complaint-handling Institution for Responsible Business Conduct, we request that you to submit relevant information in the form at the bottom of the page.
The form consists of two parts. In the first part, we ask for information that are required for the institution to consider the complaint. In the second part, we ask for additional information. You are not required to submit additional information, but we encouraged you to do so as it will be used to provide the best possible handling of your complaint.
The complaint must be in writing, it cannot be anonymous, and the incident must have taken place within the last five years.
The complaint must be supported by documentation. This means that the complaint must contain a description of what has happened and the company’s role in the incident. The documentation must also be as specific and precise as possible. It is not enough to refer to a documentary or newspaper article, but such items can form part of the documentation.
The complaint must relate to an area covered by the OECD Guidelines. However, the complaint does not need to identify which guideline has been breached. It is up to the Mediation and Complaints-Handling Institution to decide whether the complaint falls within the scope of the OECD Guidelines.
You should be aware that the person or company you are complaining about will be informed of your complaint both when the Institution accepts the complaint for further consideration.
You should also be aware that it is the Mediation and Complaints-Handling Institution that determines whether a complaint can be solved by the parties’ independent resolution. This means that if you and the person you have complaint about find a solution on your own. The case is not closed until the mediation and complaints-handling institution has approved your solution.
An agreement between the complainant and the subject of the complaint does not prevent the mediation and complaints-handling from taking up a case on its own initiative which deals with the issues that have been complained about.