Where does the responsibility of the individual company begin in a global context, and where does it end? The OECD Guidelines help companies get clarity on this.
Private and public companies, organisations and authorities can be the subject of complaints. The complaint follows a number of steps within an indicative timeframe, from assessment to mediation or investigation and statement by the Institution.
As a company, authority or organisation it is important to know the complaints handling procedure and the possibilities for conflict resolution provided by this framework. As an example, the Mediation and Complaints-Handling Institution does not need to be involved at all if the parties can resolve the matter between them.
As a petitioner, you have to be aware of the requirements to complaints. The Institution only deals with complaints that comply with these requirements. It is also important for the petitioner, as for the party who is the subject of the complaint, to know the options for conflict resolution available within the complaints handling framework.
How to complain:
You can submit your complaint on this page. You can also e-mail us.
A complaint must contain the following information: