Where does the responsibility of the individual company begin in a global context, and where does it end? The OECD Guidelines help companies get clarity on this.
Private and public companies, organisations and public authorities can be the subject of complaints. The complaint follows a number of steps within an indicative timeframe, from assessment to mediation or examination and statement by the Institution.
As a company, public authority or organisation it is important to know the complaints handling procedure and the possibilities for conflict resolution provided by this framework. As an example, the Mediation and Complaints-Handling Institution does not need to be involved at all, if the parties can resolve the matter between them.
Anyone can file a complaint. The complaint must concern non-compliance with the OECD Guideline for Multinational Enterprises and must be reasonably documented. The incident must not have taken place more than five years ago. It’s the Institution that decides whether the complaint falls within the scope of the guidelines.
As a complainant, you must be aware of the requirements to complaints. The Institution only deals with complaints that comply with these requirements. It is also important for the complainant, as for the party who is the subject of the complaint, to know the options for conflict resolution available within the complaints handling framework.
How to complain:
A complaint must contain the following information: