Anyone can submit a complaint, but a complaint must comply with a number of requirements in order to be considered by the Mediation and Complaints-Handling Institution.
The Mediation and Complaints-Handling Institution for Responsible Business Conduct deals with cases relating to non-compliance of the OECD Guidelines for Multinational Enterprises. The Institution is the OECD’s Contact Point in Denmark and is responsible for raising awareness of what responsible business conduct entails.
It should be possible for parties who feel aggrieved by Danish companies, organisations or public authorities to raise, document and publish a claim for breach of the Guidelines for Multinational Enterprises. The Mediation and Complaints-Handling Institution for Responsible Business Conduct is a non-judicial institution that enables companies, organisations and public authorities to resolve disagreements regarding infringements of, for example, human and labour rights, international environmental standards or corruption.
These are difficult questions. First of all, the infringements and negative impact often occur outside Denmark. Secondly, they may involve matters, relating to e.g. sub-suppliers, on which the individual company has little influence. The OECD Guidelines constitute an important starting point that can help all parties bring matters to a satisfactory conclusion.
The Mediation and Complaints-Handling Institution endeavours to create a framework for mediation, dialogue and conflict resolution. Complaints about companies often relate to complex issues to which there are no easy answers. This can make it more difficult to find satisfactory solutions but does not make it less important. The dialogue between the parties therefore plays a key role. Dialogue is often the most constructive and effective way to identify satisfactory solutions to complex issues in a global context.