What can companies do to avoid breaching OECD Guidelines and avoid complaints? Due diligence is a key concept in the OECD Guidelines and entails the identification and prevention of potential adverse impact.
The Mediation and Complaints-Handling Institution for Responsible Business Conduct is the OECD National Contact Point (NCP) in Denmark. The institution deals with cases of whether Danish companies, public authorities or civil society organisations act in compliance with the principles set up by the OECD guidelines. The institution is also responsible for raising awareness of what responsible business conduct entails.
Private and public companies, organisations and authorities can be the subject of complaints. The complaint follows a number of steps from assessment to mediation or investigation and statement by the Institution. The case handling must be carried out within the recommended timeframe.
The procedure has been designed in such a way that the Mediation and Complaints-Handling Institution does not need to be involved at all if the parties can resolve the matter between themselves.
Anyone can submit a complaint, but a complaint must comply with a number of requirements in order to be considered by the Mediation and Complaints-Handling Institution.