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The Mediation and Complaints-Handling Institution for Responsible Business Conduct

The Mediation and Complaints-Handling Institution for Responsible Business Conduct deals with cases relating to non-compliance of the OECD Guidelines for Multinational Enterprises. The Institution is the OECD’s Contact Point in Denmark and is responsible for raising awareness of what responsible business conduct entails.

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Complaints handling

Private and public companies, organisations and authorities can be the subject of complaints. The complaint follows a number of steps from assessment to mediation or investigation and statement by the Institution. The case handling must be carried out within the recommended timeframe.

Complaints handling

If you are the subject of complaint

The procedure has been designed in such a way that the Mediation and Complaints-Handling Institution does not need to be involved at all if the parties can resolve the matter between themselves.

How to complain

Anyone can submit a complaint, but a complaint must comply with a number of requirements in order to be considered by the Mediation and Complaints-Handling Institution.